The WhatUsersDo platform supports a mix of different instructions specifically designed for UX testing. Here's a breakdown what the different User Instructions are, and when to use them.

You can find the user instructions by navigating to Start a Test > Test Script. From there, clicking on an instruction type from the menu on the left will add it to your User Tasks list.

Special Requirements

This should be used when asking users to prepare something specific for the test.

Examples

  • Please use the Chrome browser for this test
  • Make sure you have your latest electricity bill to hand before you start this test

Set a Scenario

Set a scenario for users to put them in the frame of mind of one of your real website visitors. This will help to encourage more authentic behaviour.

Examples

  • Imagine it’s time to renew your home insurance and a friend has sent you a link to this site
  • You need to buy a new pair of trainers for the gym, and you have a budget of around £60

Link to Visit

This is where you can insert a link (URL) to the website, prototype or digital asset you wish to test.

Example

Tip: you can check the link you entered is correct by clicking the Open Link in the top right of the user instruction box

Remember that the URL must begin with http://, https:// or www. to be recognised as valid!

Task

This is something that users should do, or a goal they should accomplish, that the site or app has been built for.

Examples

  • Find a dress in your size that you would genuinely consider buying
  • Find the Contact Us page
  • Using only the menus, find a list of our holiday homes in Greece

With this specific User Instruction, we also ask users both whether they completed the task successfully, and how easy or difficult it was to complete the task. This is how we calculate both the Effectiveness: Task Completion Rate and the Satisfaction: Perceived Ease of Use metrics you see on your dashboard, as well as the Efficiency: Average Time on Task metric!

Verbal Response

This should be used when you have a question that users speak their answer to out loud—it's best used when you don't want to set a specific task for your users, but do want to understand what they're thinking.

Examples

  • Say out loud the first three words that come to mind with this page
  • Was there any information missing from the product page?
  • Say who your current home insurance provider is—if you can remember!
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